Refund policy

JapaSutra – Return & Refund Policy

Last Updated: [12/19/2025]

At JapaSutra, we value your satisfaction and strive to provide high-quality spiritual and wellness products. If you are not fully satisfied with your purchase, please read our return and refund terms below.

1. Eligibility for Return

We accept returns only if:

  • You received a damaged, defective, or wrong product.
  • You notify us within 24 hours of delivery.
  • The product is unused, unworn, and in its original packaging.

Note:
We do not accept returns for items damaged due to customer handling, wear & tear, or incorrect usage.

2. Non-Returnable Items

The following items cannot be returned:

  • Rudraksha, Karungali, spiritual malas/bracelets once used
  • Customised orders
  • Items bought during special clearance offers
  • Items without original packing or proof of purchase

3. Return Process

To initiate a return:

  1. Contact us on WhatsApp / Messenger within 24 hours of delivery.
  2. Share:
    • Order number
    • Unboxing video (mandatory for damage/defect claims)
    • Clear photos of the product
  3. Our team will verify the issue.
  4. If approved, we will arrange return pickup or ask you to ship it back.

4. Refund Policy

Refunds are processed only after:

  • The returned product reaches us
  • Quality check is completed (2 business days)

Refund method:

  • UPI / Bank Transfer
  • Wallet refund (optional)

Refund timeline:

  • 1–3 working days after approval

Note: Shipping charges (if any) are non-refundable.

5. Replacement Policy

If you prefer a replacement:

  • We will ship the new product after the returned product is received and verified.
  • No replacement will be provided without return of the original item.

6. Order Cancellation

You may cancel your order before dispatch.
Once shipped, cancellations are not allowed.

7. Contact Us

For any help regarding returns or refunds, please contact:

📞 WhatsApp Support: [9746401133]
📧 Email: [Customer Care @Oneshoppy.in ]
📦 Business Name: JapaSutra